KateTravel 预 定 条 款
请仔细阅读以下的预定条款，请在充分理解并同意以下条款后再做预定。本条款中所指的“我们”均为New Zealand Kate Travel Company Limited，缩写为KateTravel或KTL。
KateTravel Booking Terms and Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean New Zealand Kate Travel Company Limited (KateTravel or KTL).
Prices: All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include but are not limited to adverse currency fluctuations, fuel surcharges, taxes increases, changes from tour providers. Please contact your consultant for up to date prices.
Refunds, Changes and Cancellation Fees: Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges will apply where a booking is changed. Our general change and cancellation policy is that the changing fee is $10 each booking at each time, and the first-time change is no charge. All changes are subject to availability. All deposits is non-refundable once booking confirmed and paid. There is a 20% cancellation fee if the booking is cancelled more than two days prior to departure. There will be 100% charge if the booking is cancelled within two days before departure, or if a no show happens. The balance will be charged directly from the credit card in case of deposit bookings. There will be a full refund if the booking is cancelled due to service providers’ reason or weather condition. There will be no charge if you cancel your booking with your visa refusal letter ten days prior to departure. The specific policy of change and cancellation is subject to the confirmation email or voucher of the booking.
Deposit and Final Payment: You will be required to pay a deposit or deposits when booking. Your travel consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations. Final payment is required no later than 5 weeks prior to departure unless otherwise stated. Some services must be paid in full at the time of booking.
Payments by bank transfer and credit cards: Please note that bank transfer takes up to 2 business days to process. If you are paying by this method you will need to make the payment at least 2 business days prior to the actual due date. You must notify your consultant of your payment once it has been made. If you are paying by credit card, there will be a transaction fee incurred. The exchange rate refers to the organizations within New Zealand. Please contact your travel consultant for other means of payments.
Vouchers and invoices: A voucher is the proof of a successful booking. You need to print it out and show it to the provider on site. As New Zealand registered company, we issue tax invoices if you require an evidence of the payment.
Agency: We act as an agent only. We sell various travel related products on behalf of numerous transports, accommodation and other service providers, such as activities companies, car rental companies, coach, rail and cruise line operators. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on your behalf subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not us. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with us.
Liability: We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.
Special Requirements: Please liaise with your consultant regarding any special requirements you may have for your travel arrangements.
Passports & Visas: It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.
Travel Documents: Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.
Monies Not Held On Trust: All monies paid by you to us will be the property of Kate Travel Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
Governing Law: If any dispute arises in relation to the agreement between you and us, the laws of New Zealand will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand, and waive any right that you may have to object to an action being brought in those courts.
Acknowledgment: Any purchase of KateTravel’s products or service means that you understand and agree with the above terms and conditions.
Latest update 2018/4/3